Attention 🔈🔈🔈Please read 👇👇 If you have similar concerns, please rest assured, the BingX customer service team is always here for you and ready to assist.
Q1: Why is my deposit/withdrawal taking so long to process?
Answer: Due to temporary maintenance on our wallet system, there may be delays in processing deposits and withdrawals. Services will gradually return to normal within 24 hours. We recommend waiting a bit before making deposits or withdrawals. Thank you for your understanding!
Q2: There are rumors that you’ve been hacked. Is it true? Is my money still safe?
Answer: Around 4:00 AM on September 20 (UTC+8), our system detected a hacker attempting to access the hot wallet. Our team responded immediately. At the same time, we’ve always deployed a layered asset system where majority of asset are well kept in cold wallet and only minimal funds are stored in hot wallet for withdraw. Therefore, this attack will not have a substantial impact on the asset. To prevent further risk, we are upgrading our wallet security system, which requires temporary wallet maintenance. Your funds are safe, and we appreciate for your patience. If you have not received your funds within 24 hours, please contact us anytime.
Q3: Is the platform still safe?
Answer: The platform is operating normally, and you can continue trading, using grid strategies, and financial services as usual. Only the wallet is currently under maintenance. Your funds are safe, so please be patient while the wallet maintenance is completed. If you haven’t received your funds within 24 hours, feel free to contact us. Additionally, we are optimizing our systems and security measures to prevent such incidents in the future. Thank you again for your concern and feedback. If you have further questions, please contact us anytime.
Q4: My deposit hasn’t arrived. How will my affected order be handled?
Answer: If this incident has affected your order, you can contact BingX’s 24/7 customer service. They will record your details and assist in resolving the issue after verification.
Announcement:
https://support.bingx.com/hc/en-001/articles/37913349630361-Notice-on-the-Temporary-Wallet-Maintenance-2024-09-20